Shipping Policy

Thank you for visiting and shopping at Laguna Candles.  Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time: All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. We ship via United States Postal Service and rates are automatically calculated at time of checkout.  Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.  Contact customer support for help with overnight shipments.

Shipment to P.O. boxes or APO/FPO addresses

Laguna Candles does not ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.  

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Laguna Candles is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Laguna Candles is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently only ship outside the U.S. to Canada.